Privacy Policy

Oxford Foreign Currency Exchange Pty Ltd
Effective Date: 01.12.2025

1. Purpose and Commitment

Oxford Foreign Currency Exchange Pty Ltd (“Oxford Forex”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal information when you visit our head office, any authorised partner branch, or our online platform at https://oxfordforex.com.au.

2. Scope and Applicability

This Privacy Policy applies to Oxford Forex Pty Ltd, all authorised partners, affiliates, and representatives operating under our brand and exchange rate platform.

It covers all employees, contractors, volunteers, and representatives acting on our behalf. All partner branches and affiliates must adhere to the same privacy obligations when handling personal information for Oxford Forex.

3. Collection of Personal Information

We collect and hold personal information necessary to provide foreign currency exchange services and meet our legal and regulatory requirements as per regulations set by AUSTRAC.

Types of information collected may include:

• Full name
• Residential address
• Date of birth and gender
• Contact details (phone number, email address)
• Identification documents (e.g. passport, driver’s licence, proof of age card)
• Occupation
• Source of funds or wealth (where required by law)
• Transaction details (e.g. currencies, amounts, payment methods)

   

We may collect this information:

• When you visit our offices or partner branches
• When you place an order on our online platform
• When you contact us by phone, email, or website form
• From third-party identity verification providers (with your consent)

   

If unsolicited personal information is received, we will determine whether it could have been lawfully collected. If not, we will destroy or de-identify it.

If you do not provide required information, we may be unable to provide our services.

4. CCTV and Audio Recordings

4.1 CCTV Monitoring

Our head office and authorised branches use CCTV with video and audio recording for security, compliance, and training purposes.
By entering our premises, you consent to this recording.

4.2 Phone Call Recordings

We may record phone calls for training, verification, and compliance. By continuing the call, you consent to the recording.

4.3 Storage and Retention

All recordings are securely stored and retained only as long as necessary to meet business, legal, or regulatory requirements, after which they are securely deleted or archived.

4.4 Disclosure

Recordings may be disclosed:

• As required by law (e.g. to police, AUSTRAC, or other government agencies)
• To protect our rights, property, or the safety of staff and customers

   

5. Use and Disclosure of Personal Information

5.1 Purpose of Use

Your personal information is used to:

• Provide and manage foreign currency exchange services
• Verify your identity and comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Meet other legal and regulatory obligations
• Maintain accurate customer and transaction records

   

You consent to the collection and use of your information for these purposes.

We may also send service-related updates or promotional information (see Clause 7 – Direct Marketing). You can opt out of marketing communications at any time.

5.2 Disclosure to Third Parties

We may share personal information with trusted third parties, including:

• Electronic identity verification providers
• IT and data security service providers
• Banks and payment processors
• Australia Post (for currency delivery)
• Regulatory or compliance advisers

   

All third parties are bound by confidentiality and privacy obligations consistent with Australian law.

Some third parties may be located overseas. By using our services, you consent to such overseas disclosures where required for service provision.

5.3 Disclosure to Government Agencies

Under the AML/CTF Act 2006, we are legally required to disclose customer information and transaction details to AUSTRAC and other relevant authorities.

5.4 Disclosure to You or Your Authorised Representative

Personal information will only be disclosed to you or an authorised representative (e.g. Power of Attorney) once identification has been properly verified.
We may refuse disclosure if verification is insufficient.

6. Data Security and Confidentiality

We employ all reasonable security measures to protect personal information from unauthorised access, misuse, or disclosure, including:

• SSL encryption for online transactions
• Secure cloud-based data storage (e.g. AWS)
• Restricted staff access to sensitive data
• Regular system audits and monitoring

   

Retention:

• Transaction records: minimum 7 years
• Identification records: retained during the customer relationship and for 7 years thereafter

   

If personal information is no longer needed and not legally required, it will be securely destroyed or de-identified.

7. Direct Marketing

We may contact you with: (Subject to your approval)

• Currency rate updates and new offers
• Promotions or events from Oxford Forex or partner branches

   

You may opt out by:

• Clicking “Unsubscribe” in an email
• Replying “STOP” to SMS messages
• Contacting us directly (see Clause 13)

   

Please allow up to five business days for your request to take effect.
Even after opting out, we may still contact you about ongoing or previous transactions.

8. Data Accuracy and Correction

We take reasonable steps to ensure the personal information we hold is accurate and current.
If you believe any details are incorrect or outdated, please contact us. Once verified, we will amend our records promptly.

9. Data Breaches and Notification

In the event of a data breach involving unauthorised access, use, or disclosure, Oxford Forex will:

• Investigate and contain the incident
• Assess and mitigate any risk of harm
• Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme

   

10. Access to Your Personal Information

You may request access to your personal information by contacting us.
Access will only be granted once identity verification is complete.
A reasonable administration fee may apply for copies of records.

11. Changes to This Policy

This Privacy Policy may be updated periodically.
The latest version will always be available on our website.
Your continued use of our services after any update constitutes acceptance of the revised policy.

12. Complaints and Enquiries

If you have concerns about how your personal information has been handled, please contact us.
We will acknowledge your complaint and aim to resolve it within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

13. Contact Details

Oxford Forex Pty Ltd
Head Office: 133 Oxford Street, Darlinghurst NSW 2010
📞 1800 628 869
✉️ Samhall@oxfordforex.com.au
🌐 https://oxfordforex.com.au